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Help Center

 

PLACING YOUR ORDER
How to Pay
We accept a variety of payments....
Will my information be shared?
We only share information with the relevant parties involved to deliver your order....
Is online shopping secure?
Security is our number one priority at Land of Rugs to ensure a safe shopping experience....
Can I order a sample for the rug I am interested in purchasing?
In short, yes you can order samples however it may depend on the rug you are interested in...
A rug I like is not in stock, what should I do?
Simply email or call us to pre-order out of stock items....
How do I add a rug to my basket?
Simply click 'Add to Basket' and head to the checkout!
The rug I have seen on your website is cheaper elsewhere, do you price match?
Yes, we price match and can even beat by up to £15.00....
You have a sale on, how do I apply the discount code?
All discount codes can be added in your checkout!
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ORDER QUERIES
How do I change my order after it has been placed?
Simply give us a call or email us so that we can assist. If your order has already been shipped we are unable to change your information....
How do I update my Name, Phone Number, Email or Delivery Information?
Simply give us a call or send us an email. Please note that once your order has been shipped, we are unable to update any delivery information....
Can I cancel an already place order?
As long as your order has not already been shipped, you will be able to cancel your order....
I ordered multiple items but only one has arrived, what should I do?
Don't worry, some items come seperately due to being stocked at different Warehouses. If you have any concerns simply call or email us....
Incorrect or faulty orders.
Please either reject your delivery or contact us directly as soon as you become aware....
Hi, Are you currently shipping to Ireland ?
We are still shipping to Ireland however it current is determined by the size of the rug...
Do I have to pay for returns
Yes. It is up to the customer to arrange a return...
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DELIVERY, RETURNS and REFUNDS
How long will it take for an order to arrive?
Rugs are usually delivered within 1-3 working days, in some cases it may be 3-5 working days....
Do you ship internationally?
Yes we do ship internationally, simply email us or call us to find out more....
Can I return my purchase?
We accept returns on all UK orders - the rug must be delivered back to us in perfect condition....
How long do I have to return my item?
You have 30 days to return an item from the point of receiving it....
How much does it cost to return an item?
The cost of a return varys dependant on the size, you can simply raise a quote online to get your cheapest rates....
How will I be refunded and how long does it take?
We aim to have all returns checked and refunded within 48 working hours....
Returns and Refunds Policies
Click on the link below to head to our Polcies and Procedures....
what is delivery charge for rug say 4ft x 4ft
Delivery is Free for most of UK Mainland...
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GENERAL PRODUCT QUESTIONS
How to Clean a Shaggy Rug
Use the dry bath method.
How to Clean a Fluffy Rug?
The best method to clean a fluffy rug is to use the dry bath method.
How to Stop Rug Moving on Carpet?
Use an anti-slip underlay.
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