As a Family business, we fully understand the importance of staying safe and looking after the people close to our hearts. We are sure that you are more than aware of the current uncertain situation, which is affecting both the public and businesses globally to go about their normal day to day lives and operations. For us, it is business as usual! However please expect that in some instances, delays may occur with your order as we continue to work within the current Government guidelines. We appreciate all of your support throughout this troubling time and strive to uphold our exceptional services. If you have any queries no matter how big or small, please email us at [email protected], we will then be able to respond or call you to act upon all queries.
Delivery is Free to most of the UK with the exception of some remote Scottish regions for which a small surcharge may be applicable. Channel Islands and offshore UK locations will also incur a small charge and this can be seen at the checkout stage once you enter a delivery postcode.
Postcodes with a £24.99 surcharge AB, IV, KA27 – KA28, KW15 – KW17, PA20, PA41 – PA49, PA60 – PA7
The Channel Islands, Isle of Wight, the Isle of Man and Northern Ireland will be charged as per the following:
- Postcodes starting PO30 – PO41: £18.99 surcharge
- Postcodes starting BT: £24.99 surcharge
- Postcodes starting GY, HS, Isle of Man (IM), JE, ZE: £34.99 surcharge
Delivery charges to the Republic of Ireland are £39.99. Where we aim to have all orders delivered within 3 to 5 working days, please note that due to recent changes, the delivery may take slightly longer than anticipated.
Please note that we are experiencing problems and delays to Northern Ireland. Due to the current difficulties our couriers are experiencing with shipments and orders to Northern Ireland, we are unable to process orders directly through our website at this time. If you would still like to proceed with your order, please call us on 01332 294787, please note that additional delivery charges and times may vary during this period.
Can my order be tracked?
Yes, it can. Upon despatch of your order, we try to send a text message or email with your delivery details from our courier. We do ask for a mobile number and email address so that we can send this information to you. If you don’t want to leave a mobile number then as an alternative, we can send your tracking details via Email so you know when to expect your order. We do ask for a contact number for our courier purpose so if there are any issues with your delivery then the courier can contact you directly for instructions or directions.
How long will my order take?
Well, this depends upon the products you have ordered. We dispatch from different warehouses and always prepare our rugs before sending them out for delivery. Usually, delivery will be made within five working days however, for most orders, we are able to get your rug delivered within 1 - 3 working days. If for some reason you have not received your order within 10 days’ time please contact us so we can track your order.
Can I get my order sooner?
In a nutshell yes. For most orders, you may receive your order within 1-3 working days. If you need an order delivering quickly and don’t have time to wait, simply call us before placing your order and we will endeavour to try and get your rugs to you sooner. If we already have prepared stock ready to ship then this will not be a problem, but you will need to discuss this with us before placing your order if you need something quickly. Where possible we can dispatch an order for next day delivery although a small additional charge may be applicable.
Do I have to sign for my order when it’s delivered?
Yes we ask that all orders are signed for when the courier delivers. We also ask that you refuse any items that are delivered with damaged packaging.
Can you leave my delivery in a safe place?
When you place your order you can leave a note in the comments section asking for us to leave your order in a safe place when the courier attempts to deliver to your location. Although we can do this, we cannot be held responsible for your order once it has been delivered by our courier. Therefore, if there is any damage to the packaging or rug or the rug is not in its safe place but there is proof of delivery, we will not be responsible for this.
What if I am out on a delivery date?
Don’t worry our courier will usually make a couple of attempts to deliver your order. After the first attempt to the courier will leave a card in case you wish to specify when you would like them to attempt another delivery. If this is the case, simply call the number on the card and say which day (not weekends) you would like your order delivered.
Do you offer a timed or Saturday delivery service?
We do but this needs to be arranged over the phone. If you wish for your order to be delivered at the weekend or on a particular day simply call us to discuss this. Some charges for weekend deliveries and time specific services may be applicable.