Returns Information

If for any reason you feel your rug is not suitable you can return it to us for a full refund of your original purchase price.  We simply ask that you return it to us within 28 days of receiving your order.  Please let us know if possible that you intend to send your order back to us.

We ask that when you first open your order that you retain the original packaging in case you need to return any items you feel are not suitable.  Any orders that are returned must be suitably sealed in secure packaging to protect your order from water damage or any damage during transit.  Failure to do this may result in Land of Rugs refusing to accept receipt of clearly damaged goods.  If you return goods to us that have clear signs of use, are dirty or damaged then a refund will not be issued. Land of rugs will not accept any responsibility for goods damaged in transit while being returned. We advise the use of an insured courier service when returning your order.

Land of rugs will not be responsible for any goods that go missing during transit while being returned to us.

Upon receipt of your returned undamaged order and following our inspection of the return goods we will issue a refund to your account for your original order.  Please allow up to three working days for this to appear on your account statement.